Community Guidelines

Creating a safe and positive marketplace for everyone

Our Commitment to Safety

Kodra is committed to maintaining a safe, respectful, and inclusive marketplace for all users. These guidelines help ensure our platform remains appropriate for users of all ages, including children, while maintaining the highest standards of quality and authenticity.

Age-Appropriate Content

Our platform is rated 4+ on the App Store, meaning it's suitable for all ages. We maintain this rating by ensuring:

  • All product images and descriptions are family-friendly
  • No violent, disturbing, or inappropriate content
  • No adult-oriented products or imagery
  • Language in listings and communications remains professional
  • Educational and positive messaging in all interactions

Product Standards

Authentic Products Only

  • All items must be genuine and accurately described
  • No counterfeit or replica items
  • Electronics must be functional or clearly marked as "for parts"
  • Thrift items should honestly represent condition and wear

Prohibited Items

  • Weapons or dangerous items
  • Illegal substances or medications
  • Stolen or suspicious goods
  • Items that violate intellectual property rights
  • Adult content or materials
  • Live animals or animal products from endangered species

Communication Standards

All communication on Kodra should be:

  • Respectful: Treat all users with kindness and respect
  • Professional: Maintain business-appropriate language
  • Honest: Provide accurate information about products and services
  • Helpful: Respond promptly to inquiries and concerns
  • Safe: No harassment, bullying, or inappropriate behavior

Vendor Responsibilities

Vendors on Kodra must:

  • Provide clear, accurate product photos
  • Write honest and detailed product descriptions
  • Respond to customer inquiries within 24 hours
  • Ship items promptly as described
  • Honor return and refund policies
  • Report any issues or concerns to Kodra support
  • Maintain appropriate business practices

Buyer Guidelines

Buyers should:

  • Read product descriptions carefully before purchasing
  • Ask questions if anything is unclear
  • Provide accurate delivery information
  • Pay promptly for orders
  • Leave honest and constructive reviews
  • Contact vendors directly for minor issues before escalating
  • Report fraudulent or inappropriate behavior

Content Moderation

To maintain our family-friendly environment, Kodra actively monitors:

  • Product listings and images
  • User communications and reviews
  • Profile information and photos
  • Reported content and behavior

Content that violates our guidelines will be removed, and repeat offenders may have their accounts suspended or terminated.

Reporting System

If you encounter content or behavior that violates these guidelines:

  • Use the "Report" button on product listings or profiles
  • Contact our support team at developer@kodraholdings.com
  • Provide specific details about the violation
  • Include screenshots if helpful

All reports are reviewed within 24 hours, and appropriate action is taken to maintain community standards.

Consequences for Violations

Violations of community guidelines may result in:

  • Warning: First-time minor violations receive a warning
  • Content Removal: Inappropriate listings or content removed
  • Temporary Suspension: Account suspended for repeated violations
  • Permanent Ban: Serious or repeated violations result in permanent account termination

Appeals Process

If you believe your content was removed or account suspended in error:

  • Contact developer@kodraholdings.com within 30 days
  • Provide your account information and details of the issue
  • Explain why you believe the action was incorrect
  • Include any supporting evidence

Appeals are reviewed by a different team member and resolved within 5 business days.

Building a Positive Community

We encourage all users to:

  • Support local Kenyan businesses and vendors
  • Share positive experiences and reviews
  • Help new users learn the platform
  • Promote sustainable shopping through thrift finds
  • Celebrate the diversity of our marketplace community

Contact Us

Questions about our Community Guidelines?

  • Email: developer@kodraholdings.com
  • Phone: 0797517178
  • Address: Shankadass House, Moi Avenue, CBD, Nairobi, Kenya